Is the problem with customer service? Or with the customer?

I’m going to toss out a theory and see if it sticks: How you treat service personnel directly reflects your ability to connect effectively, positively, and memorably in your other interactions, including those that take place in networking settings. Sound crazy? ...

Let’s talk about it

Today I’ll attempt to keep my post short and sweet. Not because I don’t have a lot to say, but because I want you to spend more time thinking about it than reading about it. The topic?  Your conversations.  (Yes, I know I wrote about this topic back in...

What’s happening in your personal circle?

If you read my last post and took it to heart, I hope you’re thinking about what steps you can take to improve the way you present and conduct yourself as you network and build business relationships.  If you haven’t read it I highly recommend you do so...

A question to ponder as you network

If you’re like me you have more professional development books, CD’s, podcasts, and DVD’s in your library than you can keep up with.  After surveying my inventory, getting intentional, and weeding out the items that no longer interest me, I’m...

The person everyone is glad they know. Or not.

In my book, The Intentional Networker, I tell the story of a woman who is so eager to be liked and accepted she actually makes a bit of a spectacle of herself.  In fact, she becomes her reputation’s own worst enemy. This woman is generous and well-meaning, but...

How to earn Networking Loyalty

Ever wonder what separates average networkers from those who become trusted must-have connections – your “Twenty-Percenters”, as I refer to them in my presentations? Here are 5 key steps.  (Warning: they are surprisingly simple, but they are not...