Powerful – yet simple – advice on living and connecting well

Every year I re-do the big bulletin board in my office; the one my friend Cindy had made for me several years ago.  It’s three-and-a-half feet tall and four-and-a-half feet wide. Huge and surrounded by a magnificent frame, much like the kind you’d put...

Don’t take the shortcut

Things like this have never made sense to me:  Crash diets. Fitness boot camps. Write-your-book-in-one-weekend seminars. And people who network as if there will be no tomorrow. Allow me to elaborate. Crash diets: They just make you miserable. You feel deprived and...

Turn the gratitude thing around

I’m a fan of Byron Katie, who among other things, is a master at helping you examine your thoughts, especially stressful ones, so you can see them with greater perspective, understanding, compassion, and even gratitude. I want to do that here – minus the...

Is the problem with customer service? Or with the customer?

I’m going to toss out a theory and see if it sticks: How you treat service personnel directly reflects your ability to connect effectively, positively, and memorably in your other interactions, including those that take place in networking settings. Sound crazy? ...

Are you experiencing conversation? Or just chatter?

While attending several events over the last few months I absorbed some powerful lessons about socializing and networking. And ironically the lessons were taught to me by the introverts in the room — or as a by-product of my own occasional introverted...